綜合警備保障（2331） – ALSOK REPORT 2021(2)

Overview and VisionProviding Products and Services That Help Resolve Social IssuesALSOK offers a multifaceted lineup of services that help resolve issues faced by customers and society through an accurate understanding of changes in social trends by leveraging its security services expertise.Developing Communities Where Everyone Can LiveSafely Leveraging ALSOK’s Strengths070106030804020502 Long-Term Care/Community- Based Watching Over03Security Robots and DronesAI/IoT-Powered Security ServicesBy combining state-of-the-art systems such as high-resolution cameras, AI-based behavior analysis, etc., with its long-standing security service know-how, ALSOK serves the ever-expanding needs for safety and security.IoTA security guard beingdispatched to the scene×The ALSOK Group leverages its unique know-how of “protecting” in such services as watching over those family members who live away, fee-based long-term care facilities, day care and home-visit nursing care, and dispatching medical massage.We have developed security robots, AI-powered fully self-driving drones, etc., and use them in coordination with security guards aiming to provide more advanced and efficient security services.Facility ManagementInfrastructure Support and BCP MeasuresEnergy Conservation Services0506Aiming to realize the social implementation of self-driving, we participated in verification tests for the remote monitoring of vehicles. We also provide services to resolve the issue of decrease in the means of transportation, such as mobile ATM and post offices.We undertake air conditioning, water supply and drainage upgrading work, as well as interior environment testing and other inspection and testing work.Cash Management Service, ATM Management ServiceVirus/Infectious Disease Control Measures0801040725We support cost reduction and the enhancement of asset value of buildings by providing one-stop services encompassing fire inspection, cleaning, and facility management.Case Examples of the Development of Safe and Secure Communities (1)Contributing toward Crime Prevention and Disaster Preparedness by Entering into Agreements with Local Government Authorities, Etc., throughout JapanHokkaido: Watching over service provision agreements with local government authorities and local communitiesAomori Prefectural Police: Collaboration on activities aimed at preventing special-case scamsShiga Prefecture: Comprehensive collaboration agreementALSOK undertakes activities that contribute toward community safety, crime prevention, and disaster preparedness in communities throughout Japan. Making effective use of our nationwide network of approximately 3,000 depots and our ability to respond rapidly and flexibly to emergencies, we have signed agreements with local government authorities, police departments, etc., in relation to areas such as watching over services and disaster preparedness support. The content of these agreements is very wide-ranging, covering items such as making ALSOK depots available for use as evacuation locations in the event of a natural disaster, using drones for data collection, conducting crime prevention patrols to ensure the safety of senior citizens and children, and checking up on people to see if they are OK. By making effective use of the special characteristics of our business activities to address the problems affecting local communities, we are further enhancing the contribution that we make to these communities.Kawachinagano City: Provision of support in the event of a natural disasterOkayama Chuo Police Station: Development of safe and secure communities, and Blue Crime Prevention Patrols (not conducted by police)Yamaguchi Prefectural Police: Community safety measuresMunakata City: Provision of support in the event of a natural disasterKitakyushu City: Provision of watching over service at the local levelKohoku-machi, Kishima-gun: Agreement regarding provision of support in the event of a natural disasterKumamoto: Agreement regarding measures directed against avian influenzaKochi Prefecture: Agreement regarding Yahaba-cho: Comprehensive local watching over service provision agreementFukushima Prefecture: Agreement regarding operation of evacuation shelters in the event of a natural disasterKoriyama City: Agreement regarding collaboration on disaster response activities in the event of a natural disasterYahiko Village: Agreement regarding provision of support in the event of a natural disasterUtsunomiya City and Oyama City, Tochigi Prefecture: Agreement regarding provision of support in the event of a natural disasterMaebashi City: Agreement regarding facility use in the event of a natural disasterFuttsu City: Agreement regarding provision of watching over service for senior citizensEdogawa-ku: Provision of support in the event of a natural disasterTokyo Security Service Association: Agreement regarding provision of support in the event of a natural disasterNishinomiya City: Nishinomiya City: Provision of Provision of support in the support in the event of a natural event of a natural disasterdisasterSagamihara City: Data collection using unmanned aerial vehicles, etc.Kagawa Prefectural Police: Provision of community-based watching over serviceKofu City: Provision of watching over service for senior citizensprovision of community-based Toyohashi City, Handa City, Obu City, Taketoyo-cho, Owariasahi City, watching over serviceNagakute City, and Nisshin City: Provision of community-based watching over serviceOkazaki City: Provision of watching over service for senior citizensCase Examples of the Development of Safe and Secure Communities (2)Contribution Made as a Certified Wildlife Capture OperatorALSOK CHIBA’s InitiativesWithin Chiba Prefecture, damage to agricultural crops caused by animal and bird pests amounts to approximately ¥400 million per year. Responding to this situation, in July 2020 ALSOK CHIBA established the Mobara Game Meat Processing Facility, after putting in place a framework for coordination with local government authorities in Chiba Prefecture. The Mobara Game Meat Processing Facility receives animals (including wild boars, etc.) caught by trappers, and processes them into meat products. This ultra-modern facility implements thorough quality management̶including sanitation management based on the hazard analysis and critical control points (HACCP) system, an approach to hygiene management that has won widespread international approval, and testing to protect against the risk of hepatitis E infection̶and provides game meat of the highest possible quality using an integrated production system that covers every stage from skinning and butchering through to meat processing, inspection, vacuum packing, cold storage, and product delivery.Meat processing facilityMobara Game Meat Processing FacilityCase Examples of the Development of Safe and Secure Communities (3)Establishment of Tomisato Energy G.K.,The First Public–Private Partnership (PPP) Involving the Security SectorOn February 19, 2021, ALSOK established Tomisato Energy G.K., a Specified Purpose Company (SPC), in collaboration with Tomisato City and Asia Air Survey Co., Ltd. Through this new company, a framework has been put in place whereby, by making electric power procurement more efficient, the electricity bills paid by public facilities within Tomisato City can be reduced, and the savings used to fund urban development projects. Going forward, ALSOK will continue contributing toward the realization of a sustainable society by collaborating on similar urban development projects that help solve local problems.Framework for Reducing the Electric Power Expenses of Public Facilities in Tomisato City and Using the Savings to Fund Urban Development ProjectsTomisatoCityElectricity supplyElectric powerproviderElectricitychargepaymentConsolidated payment request for electric power Payment request for electric power usageusageElectricity charge payment(Specified Purpose Company)Tomisato Energy G.K.Tomisato CityAsia Air Survey Co., Ltd.SOHGO SECURITY SERVICES CO., LTD. Using the savings for urban development projects (Utilizing the savings made by reducing expenditure on electric power)Overview and VisionProviding Products and Services That Help Resolve Social IssuesALSOK offers a multifaceted lineup of services that help resolve issues faced by customers and society through an accurate understanding of changes in social trends by leveraging its security services expertise.Developing Communities Where Everyone Can LiveSafely Leveraging ALSOK’s Strengths070106030804020502 Long-Term Care/Community- Based Watching Over03Security Robots and DronesAI/IoT-Powered Security ServicesBy combining state-of-the-art systems such as high-resolution cameras, AI-based behavior analysis, etc., with its long-standing security service know-how, ALSOK serves the ever-expanding needs for safety and security.IoTA security guard beingdispatched to the scene×The ALSOK Group leverages its unique know-how of “protecting” in such services as watching over those family members who live away, fee-based long-term care facilities, day care and home-visit nursing care, and dispatching medical massage.We have developed security robots, AI-powered fully self-driving drones, etc., and use them in coordination with security guards aiming to provide more advanced and efficient security services.Facility ManagementInfrastructure Support and BCP MeasuresEnergy Conservation Services0506Aiming to realize the social implementation of self-driving, we participated in verification tests for the remote monitoring of vehicles. We also provide services to resolve the issue of decrease in the means of transportation, such as mobile ATM and post offices.We undertake air conditioning, water supply and drainage upgrading work, as well as interior environment testing and other inspection and testing work.010407We support cost reduction and the enhancement of asset value of buildings by providing one-stop services encompassing fire inspection, cleaning, and facility management.Cash Management Service, ATM Management ServiceVirus/Infectious Disease Control Measures08Case Examples of the Development of Safe and Secure Communities (1)Aomori Prefectural Police: Collaboration on activities aimed at preventing special-case scamsKawachinagano City: Provision of support in the event of a natural disasterHokkaido: Watching over service provision agreements with local government authorities and local communitiesContributing toward Crime Prevention and Disaster Preparedness by Entering into Agreements with Local Government Authorities, Etc., throughout JapanALSOK undertakes activities that contribute toward community safety, crime prevention, and disaster preparedness in communities throughout Japan. Making effective use of our nationwide network of approximately 3,000 depots and our ability to respond rapidly and flexibly to emergencies, we have signed agreements with local government authorities, police departments, etc., in relation to areas such as watching over services and disaster preparedness support. The content of these agreements is very wide-ranging, covering items such as making ALSOK depots available for use as evacuation locations in the event of a natural disaster, using drones for data collection, conducting crime prevention patrols to ensure the safety of senior citizens and children, and checking up on people to see if they are OK. By making effective use of the special characteristics of our business activities to address the problems affecting local communities, we are further enhancing the contribution that we make to these communities.Munakata City: Provision of support in the event of a natural disasterKitakyushu City: Provision of watching over service at the local levelOkayama Chuo Police Station: Development of safe and secure communities, and Blue Crime Prevention Patrols (not conducted by police)Kohoku-machi, Kishima-gun: Agreement regarding provision of support in the event of a natural disasterKagawa Prefectural Police: Provision of community-based watching over serviceKumamoto: Agreement regarding measures directed against avian influenzaNishinomiya City: Nishinomiya City: Provision of Provision of support in the support in the event of a natural event of a natural disasterdisasterSagamihara City: Data collection using unmanned aerial vehicles, etc.Shiga Prefecture: Comprehensive collaboration agreementYamaguchi Prefectural Police: Community safety measuresYahaba-cho: Comprehensive local watching over service provision agreementFukushima Prefecture: Agreement regarding operation of evacuation shelters in the event of a natural disasterKoriyama City: Agreement regarding collaboration on disaster response activities in the event of a natural disasterYahiko Village: Agreement regarding provision of support in the event of a natural disasterUtsunomiya City and Oyama City, Tochigi Prefecture: Agreement regarding provision of support in the event of a natural disasterMaebashi City: Agreement regarding facility use in the event of a natural disasterFuttsu City: Agreement regarding provision of watching over service for senior citizensEdogawa-ku: Provision of support in the event of a natural disasterTokyo Security Service Association: Agreement regarding provision of support in the event of a natural disasterKofu City: Provision of watching over service for senior citizensKochi Prefecture: Agreement regarding provision of community-based watching over serviceToyohashi City, Handa City, Obu City, Taketoyo-cho, Owariasahi City, Nagakute City, and Nisshin City: Provision of community-based watching over serviceOkazaki City: Provision of watching over service for senior citizensCase Examples of the Development of Safe and Secure Communities (2)Contribution Made as a Certified Wildlife Capture OperatorALSOK CHIBA’s InitiativesWithin Chiba Prefecture, damage to agricultural crops caused by animal and bird pests amounts to approximately ¥400 million per year. Responding to this situation, in July 2020 ALSOK CHIBA established the Mobara Game Meat Processing Facility, after putting in place a framework for coordination with local government authorities in Chiba Prefecture. The Mobara Game Meat Processing Facility receives animals (including wild boars, etc.) caught by trappers, and processes them into meat products. This ultra-modern facility implements thorough quality management̶including sanitation management based on the hazard analysis and critical control points (HACCP) system, an approach to hygiene management that has won widespread international approval, and testing to protect against the risk of hepatitis E infection̶and provides game meat of the highest possible quality using an integrated production system that covers every stage from skinning and butchering through to meat processing, inspection, vacuum packing, cold storage, and product delivery.Meat processing facilityMobara Game Meat Processing FacilityCase Examples of the Development of Safe and Secure Communities (3)Establishment of Tomisato Energy G.K.,The First Public–Private Partnership (PPP) Involving the Security SectorOn February 19, 2021, ALSOK established Tomisato Energy G.K., a Specified Purpose Company (SPC), in collaboration with Tomisato City and Asia Air Survey Co., Ltd. Through this new company, a framework has been put in place whereby, by making electric power procurement more efficient, the electricity bills paid by public facilities within Tomisato City can be reduced, and the savings used to fund urban development projects. Going forward, ALSOK will continue contributing toward the realization of a sustainable society by collaborating on similar urban development projects that help solve local problems.Framework for Reducing the Electric Power Expenses of Public Facilities in Tomisato City and Using the Savings to Fund Urban Development ProjectsTomisatoCityElectricity supplyElectric powerproviderElectricitychargepaymentConsolidated payment request for electric power usagePayment request for electric power usageElectricity charge payment(Specified Purpose Company)Tomisato Energy G.K.Tomisato CityAsia Air Survey Co., Ltd.SOHGO SECURITY SERVICES CO., LTD. Using the savings for urban development projects (Utilizing the savings made by reducing expenditure on electric power)26ALSOK REPORT 2021Overview and VisionALSOK’s R&DALSOK’s R&D Activity Involves Not Just High-Level ManufacturingBut Also the Creation of New Safety and Security SystemsTo enable our customers to live in safety with real peace of mind on a daily basis, and recognizing the need to create new kinds of safety by integrating the latest technologies with the expert know-how that we have accumulated as a specialist security company, ALSOK continues to undertake R&D work on the most advanced technologies every day.Responding to the COVID-19 Pandemic■ Launching the ALSOK Fingerprint ■ Launching the ALSOK Congestion Status Authentication CardDistribution ServiceThe COVID-19 pandemic led to strong demand for non-contact ID verification systems. ALSOK has responded by developing and launching the ALSOK Fingerprint Authentication Card, which incorporates a fingerprint authentication function into a contactless IC card, thereby contributing toward infection prevention and also preventing unauthorized use in the event that the card is lost or stolen.■ Provision of Office Security That Utilizes the My Number CardALSOK has responded to the trend toward My Number Cards being used as ID verification cards in central government agencies, local government authorities, and national universities. Besides the existing ALSOK security cards and customers’ own employee ID cards, on August 20, 2021 we began provision of a new service whereby My Number Cards can be used for office security, including access control ID verification, and activation and deactivation of security settings.When the My Number Card is in close proximity, the information on the card can be read; it can also be used for controlling electronic locking devices and as a remote operating device forElectronic Security Services.Entering or leaving rooms within a buildingActivation and deactivation of Electronic Security ServicesImage analysis and message transmissionResponding to the growing demand from people wanting to be able to avoid crowded places during the COVID-19 pandemic, in June 2021 we launched the ALSOK Congestion Status Distribution Service, with which, using images analyzed by security system artificial intelligence (AI), updates on crowding status (i.e., whether an area is becoming overcrowded) can be easily sent to a facility’s official website or to digital signage. Enabling facility users to check crowding status in advance helps facility operators to implement crowding mitigation measures, and also makes it possible to achieve the right balance between infection prevention and attracting customers.ManagerCustomersCrowdedSetting the number of people that is defined as crowdedNotcrowdedFacility’s website“It’s not crowded”“It’s crowded” Product Features● No need to purchase a dedicated deviceAs this system uses the image sensors and security camera images from the existing security system, and as the image analysis is performed in the cloud, there is no need to purchase a separate image analysis device. Also, the service only needs to be used when it is actually required.● Flexible detection settingsFor each camera, analysis can be performed for up to four areas. As the organization sending messages to its website can implement crowding mitigation based on data for the total number of people as determined from multiple different cameras, detailed settings can be made for individual areas within the facility, or for the facility as a whole.● The URL for the website page to which messages are sent can be generated easily using the system management screenBy setting a link to the customer’s website, messages containing information for facility users can be sent easily.Product Features● Users do not need to carry a separate IC card for entry management and security purposes● The administrative burden of issuing, lending, and returning IC cards for access control and security purposes is reduced● IC card issuing expenses are reducedNote: ID verification is performed utilizing a user number that is written onto a card application in an unused segment of the IC, separate from the My Number (personal number), so the My Number itself is not used.27New Initiatives—ALSOK’s Flood Preparedness-Related ServiceDisaster-prevention solutions for rivers and reservoirsWide-area monitoring service utilizing dronesSafety confirmation serviceUnderpass monitoringDroneSmall and medium-sized riversUnderpassCity hallWireless system for disaster preventionImportant locationsFlood barriersStoreHighwaySolutions for measures required by the Flood Control ActSolutions forevacuation sheltersLINE-capable flooding sensorsA River Management Solution Using Making Effective Use of Drones in ALSOK’s Uunmanned Aerial Vehicles (Drones) Bridge Inspection OperationsTOPICSIs Selected as a Kanagawa Prefecture Cutting-Edge Robotics ProjectOnce again this year, as in 2020, the River Management Solution Using Unmanned Aerial Vehicles (Project for Detecting Persons Lingering in or Near Rivers and Warning Them to Evacuate, and for Implementing Riverbed Measurement), which ALSOK proposed, was selected as a Cutting-Edge Robotics Project by the Kanagawa Prefectural Government. By making effective use of unmanned aerial vehicles (drones), which have good resistance to wind and rain, and of aerial photography image analysis technology, we are working to commercialize systems that will make it possible to detect and warn people who linger in or near rivers to seek safety, and also enable measurement of riverbed deformation resulting from natural disasters.In September 2021, ALSOK implemented bridge inspection operations using drones in Hamamatsu City, Shizuoka Prefecture. By using drones in the bridge inspection business—demand for which is expected to rise due to the increase in the number of aging bridges, and the shortage of skilled technicians—it is possible to reduce the amount of ancillary work needed (such as erecting scaffolding and performing traffic control, etc.), reduce the amount of labor needed, and shorten the time needed to complete the work. Besides aiming to achieve widespread adoption of the use of drones for inspection work, ALSOK is also seeking to contribute to the building of high-quality social infrastructure through “safe, secure, sustainable urban development.”Bridge inspection usinga drone in progressNote: For more information, please visit our website.https://www.alsok.co.jp/company/news/ALSOK’s R&D Activity Involves Not Just High-Level ManufacturingNew Initiatives—ALSOK’s Flood Preparedness-Related ServiceOverview and VisionALSOK’s R&DBut Also the Creation of New Safety and Security SystemsTo enable our customers to live in safety with real peace of mind on a daily basis, and recognizing the need to create new kinds of safety by integrating the latest technologies with the expert know-how that we have accumulated as a specialist security company, ALSOK continues to undertake R&D work on the most advanced technologies every day.Responding to the COVID-19 Pandemic■ Launching the ALSOK Fingerprint ■ Launching the ALSOK Congestion Status Authentication CardDistribution ServiceThe COVID-19 pandemic led to strong demand for non-contact ID Responding to the growing demand from people wanting to be verification systems. ALSOK has responded by developing and able to avoid crowded places during the COVID-19 pandemic, in launching the ALSOK Fingerprint Authentication Card, which June 2021 we launched the ALSOK Congestion Status Distribution incorporates a fingerprint authentication function into a contactless Service, with which, using images analyzed by security system IC card, thereby contributing toward infection prevention and also artificial intelligence (AI), updates on crowding status (i.e., whether preventing unauthorized use in the event that the card is lost or stolen.an area is becoming overcrowded) can be easily sent to a facility’s ■ Provision of Office Security That Utilizes the My Number Cardofficial website or to digital signage. Enabling facility users to check crowding status in advance helps facility operators to implement crowding mitigation measures, and also makes it possible to achieve the right balance between infection prevention and existing ALSOK security cards and customers’ own employee ID cards, on August 20, 2021 we began provision of a new service whereby My Number Cards can be used for office security, including access control ID verification, and activation and deactivation of security settings.When the My Number Card is in close proximity, the information on the card can be read; it can also be used for controlling electronic locking devices and as a remote operating device forElectronic Security Services.Entering or leaving rooms within a buildingActivation and deactivation of Electronic Security ServicesImage analysis and message transmissionSetting the number of people that is defined as crowdedNotcrowdedFacility’s website“It’s not crowded”“It’s crowded” Product Features● No need to purchase a dedicated deviceAs this system uses the image sensors and security camera images from the existing security system, and as the image analysis is performed in the cloud, there is no need to purchase a separate image analysis device. Also, the service only needs to be used when it is actually required.● Flexible detection settingsFor each camera, analysis can be performed for up to four areas. As the organization sending messages to its website can implement crowding mitigation based on data for the total number of people as determined from multiple different cameras, detailed settings can be made for individual areas within the facility, or for the facility as a whole.● The URL for the website page to which messages are sent can be generated easily using the system management screenBy setting a link to the customer’s website, messages containing information for facility users can be sent easily.Product Features● Users do not need to carry a separate IC card for entry management and security purposes● The administrative burden of issuing, lending, and returning IC cards for access control and security purposes is reduced● IC card issuing expenses are reducedNote: ID verification is performed utilizing a user number that is written onto a card application in an unused segment of the IC, separate from the My Number (personal number), so the My Number itself is not used.ALSOK has responded to the trend toward My Number Cards being used as ID verification cards in central government agencies, attracting customers.local government authorities, and national universities. Besides the ManagerCustomersCrowdedTOPICSDisaster-prevention solutions for rivers and reservoirsWide-area monitoring service utilizing dronesDroneSafety confirmation serviceUnderpass monitoringSmall and medium-sized riversUnderpassCity hallWireless system for disaster preventionImportant locationsFlood barriersStoreHighwaySolutions for measures required by the Flood Control ActSolutions forevacuation sheltersLINE-capable flooding sensorsA River Management Solution Using ALSOK’s Uunmanned Aerial Vehicles (Drones) Is Selected as a Kanagawa Prefecture Cutting-Edge Robotics ProjectOnce again this year, as in 2020, the River Management Solution Using Unmanned Aerial Vehicles (Project for Detecting Persons Lingering in or Near Rivers and Warning Them to Evacuate, and for Implementing Riverbed Measurement), which ALSOK proposed, was selected as a Cutting-Edge Robotics Project by the Kanagawa Prefectural Government. By making effective use of unmanned aerial vehicles (drones), which have good resistance to wind and rain, and of aerial photography image analysis technology, we are working to commercialize systems that will make it possible to detect and warn people who linger in or near rivers to seek safety, and also enable measurement of riverbed deformation resulting from natural disasters.Making Effective Use of Drones in Bridge Inspection OperationsIn September 2021, ALSOK implemented bridge inspection operations using drones in Hamamatsu City, Shizuoka Prefecture. By using drones in the bridge inspection business—demand for which is expected to rise due to the increase in the number of aging bridges, and the shortage of skilled technicians—it is possible to reduce the amount of ancillary work needed (such as erecting scaffolding and performing traffic control, etc.), reduce the amount of labor needed, and shorten the time needed to complete the work. Besides aiming to achieve widespread adoption of the use of drones for inspection work, ALSOK is also seeking to contribute to the building of high-quality social infrastructure through “safe, secure, sustainable urban development.”Bridge inspection usinga drone in progressNote: For more information, please visit our website.https://www.alsok.co.jp/company/news/28ALSOK REPORT 2021Overview and VisionQuality Improvement InitiativesThe origin of ALSOK’s business lies in providing the highest-quality products and services to customers. We are making various efforts to further improve quality in order to maintain the trust of our customers and society.Approach to Quality ImprovementGiven the nature of our services, such as Security Services, General Property Management and Fire Protection Services, and Long-Term Care Services, which are intended to protect the lives and properties of our customers, we regard the provision of quality services that support the intention of customers based on the relationship of trust as an important management issue. ALSOK is promoting various quality improvement initiatives on an ongoing basis, including reflecting customer feedback in business improvement efforts, developing a corporate culture that encourages employees to encourage and learn from one another, working to secure various types of management certification, and preparing for anticipated risks.Risk PreparednessALSOK secured Business Continuity Management System (BCMS) certification in March 2014, and we are prepared for a wide range of risks, for example through the formulation of our business continuity plan (BCP). ALSOK promptly establishes a Disaster Response Correspondence Office to collect information and secure necessary human and other resources. We also make effective use of our safety and security know-how, for example by having the ALSOK Group’s long-term care facilities hold disaster preparedness training in collaboration with ALSOK itself.Comprehensive disaster response drillImprovement of Customer and Employee SatisfactionEstablishment of Internal Standards and In-House CompetitionsALSOK established internal standards “ALSOK Standards” in 2006, and each office strives to achieve the standard values applicable to the Customer feedback, including opinions, requests, complaints, and praise, is shared with all employees, and is used to improve our services number of skill certifications and public certifications secured necessary for work.on a daily basis. We are also working to develop a corporate culture to seek both customer and employee satisfaction at the same time by We aim to enhance service quality company-wide by holding the ALSOK Group Corporate Quality Improvement Tournament, which such means as GST (Good Service Thanks) Cards, which are hand delivered to select employees and bear praises for their achievements involves competing in events that relate directly to actual services, and the Long-Term Care Quality Improvement Presentation, implemented and/or appreciation for their support, Employee Satisfaction (ES) Meetings for opinion exchange, and the enhancement of employee award programs.by our long-term care provision companies, on an annual basis.Luggage inspection eventNumber of Customer Feedback1,940(including 813 complaints and 1,127 messages of appreciation)Number of GST Cards Distributed82,148on a cumulative basis● Adoption of a system for assessing complaints in a constructive wayBy instilling awareness of the need to prevent reoccurrence, we have reduced the number of complaints.67fewer complaints than in the previous year (down 7.6% YoY)● Honoring of the GST Card Monthly “Most Valuable Player” (MVP)Increasing opportunities for employees to receive commendation, by fostering the development of a corporate culture that values praise, and by raising motivationGST Cards29Excellent offices are awarded every month.Securing Various Types of Management CertificationIn 2002, ALSOK acquired ISO 9001 certification, ALSOK Group Certification Status (As of March 31, 2021)the international standard for quality management systems (QMS). ALSOK’s efforts on continuous improvement through the PDCA cycle also include the acquisition of information security management system (ISMS) certification to protect information assets.● QMS certification:● ISMS certification:56companies19companies● EMS certification:38companiesNote: Number of companies participating in joint certification with multiple companies including SOHGO SECURITY SERVICES CO., LTD. SOHGO SECURITY SERVICES CO., LTD. has also been awarded Business Continuity Management System (BCMS) certification.Sales presentation competitionLong-Term Care QualityImprovement PresentationInitiatives for Safe DrivingALSOK is promoting measures to ensure safety, including the establishment of annual targets for the prevention of occupational accidents and the provision of education on work safety. In our security-related divisions, where personnel need to drive frequently, besides and accident-free vehicle badge system, we have made it compulsory for newly purchased vehicles to be fitted with safety features such as driving recorder devices, automatic braking systems, and lane departure prevention (LDP) systems.adopting a safe driver certification system and practical skills trainingImplementation of road accident prevention education An in-vehicle camera● Strengthening driving recorder device incident management, rectifying bad habit, and improving driving skillsComplaints about driving etiquette (Electronic Security Services)Down 25% YoYThe origin of ALSOK’s business lies in providing the highest-quality products and services to customers. We are making various efforts to further improve quality in order to maintain the trust Risk PreparednessOverview and VisionQuality Improvement Initiativesof our customers and society.Approach to Quality ImprovementGiven the nature of our services, such as Security Services, General Property Management and Fire Protection Services, and Long-Term Care Services, which are intended to protect the lives and properties of our customers, we regard the provision of quality services that support the intention of customers based on the relationship of trust as an important management issue. ALSOK is promoting various quality improvement initiatives on an ongoing basis, including reflecting customer feedback in business improvement efforts, developing a corporate culture that encourages employees to encourage and learn from one another, working to secure various types of management certification, and preparing for anticipated risks.ALSOK secured Business Continuity Management System (BCMS) certification in March 2014, and we are prepared for a wide range of risks, for example through the formulation of our business continuity plan (BCP). ALSOK promptly establishes a Disaster Response Correspondence Office to collect information and secure necessary human and other resources. We also make effective use of our safety and security know-how, for example by having the ALSOK Group’s long-term care facilities hold disaster preparedness training in collaboration with ALSOK itself.Comprehensive disaster response drillImprovement of Customer and Employee SatisfactionEstablishment of Internal Standards and In-House CompetitionsALSOK established internal standards “ALSOK Standards” in 2006, and each office strives to achieve the standard values applicable to the Customer feedback, including opinions, requests, complaints, and praise, is shared with all employees, and is used to improve our services number of skill certifications and public certifications secured necessary for work.on a daily basis. We are also working to develop a corporate culture to seek both customer and employee satisfaction at the same time by We aim to enhance service quality company-wide by holding the ALSOK Group Corporate Quality Improvement Tournament, which such means as GST (Good Service Thanks) Cards, which are hand delivered to select employees and bear praises for their achievements involves competing in events that relate directly to actual services, and the Long-Term Care Quality Improvement Presentation, implemented and/or appreciation for their support, Employee Satisfaction (ES) Meetings for opinion exchange, and the enhancement of employee award programs.by our long-term care provision companies, on an annual basis.Luggage inspection eventNumber of Customer Feedback1,940(including 813 complaints and 1,127 messages of appreciation)Number of GST Cards Distributed82,148on a cumulative basis● Adoption of a system for assessing complaints in a constructive wayBy instilling awareness of the need to prevent reoccurrence, we have reduced the number of complaints.67fewer complaints than in the previous year (down 7.6% YoY)● Honoring of the GST Card Monthly “Most Valuable Player” (MVP)Increasing opportunities for employees to receive commendation, by fostering the development of a corporate culture that values praise, and by raising motivationGST CardsExcellent offices are awarded every month.Securing Various Types of Management CertificationIn 2002, ALSOK acquired ISO 9001 certification, ALSOK Group Certification Status (As of March 31, 2021)the international standard for quality management systems (QMS). ALSOK’s efforts on continuous improvement through the PDCA cycle also include the acquisition of information security management system (ISMS) certification to protect information assets. certification:companies certification:companies● EMS38● QMS● ISMS5619 certification:companiesNote: Number of companies participating in joint certification with multiple companies including SOHGO SECURITY SERVICES CO., LTD. SOHGO SECURITY SERVICES CO., LTD. has also been awarded Business Continuity Management System (BCMS) certification.Sales presentation competitionLong-Term Care QualityImprovement PresentationInitiatives for Safe DrivingALSOK is promoting measures to ensure safety, including the establishment of annual targets for the prevention of occupational accidents and the provision of education on work safety. In our security-related divisions, where personnel need to drive frequently, besides adopting a safe driver certification system and accident-free vehicle badge system, we have made it compulsory for newly purchased vehicles to be fitted with safety features such as driving recorder devices, automatic braking systems, and lane departure prevention (LDP) systems.Implementation of road accident prevention education and practical skills trainingAn in-vehicle camera● Strengthening driving recorder device incident management, rectifying bad habit, and improving driving skillsComplaints about driving etiquette (Electronic Security Services)Down 25% YoY30ALSOK REPORT 2021Overview and VisionHuman Resource Development and Empowerment InitiativesALSOK is constantly working to improve the workplace environment to enable human resources, which are the base of sustainable growth for the Company, to fully exercise their talents through the enhancement of training systems, active support for career development, and the promotion of diversity.Policy Regarding Development of Human ResourcesTo invigorate the ALSOK Group as an organization and to promote the enhancement of employees’ capabilities, we encourage employees to obtain various types of official certification, and we also make an effort to foster personnel exchanges with central government agencies and other business enterprises, and between companies within the Group. These initiatives are based on a fundamental approach which recognizes that human talent is the most important foundation for all corporate activities. We aim to cultivate human talent that embodies our management philosophy, and we are working to expand our education and training systems. By supporting diverse work styles for diverse human talent, we are aiming to cultivate talent that can play a leading role not only in the security business but also in the facility management and long-term care sectors. To this end, we put in place the systems and environments needed for individual operatives to maximize their capabilities, and we are intensifying the process of work-style reform at ALSOK while strengthening employee engagement.Initiatives● Introduction of a “job matching system” through which employees can apply for a desired position● Cultivating managerial talent by assigning employees to undertake ● Holding one-on-one interviews with new employees who are recent MBA programsgraduates● Adoption of role-specific on-the-job training (OJT) sheets, so that every aspect of the work, and the levels that need to be achieved, can be visualized● Dispatching large numbers of employees to provide security services at Japanese embassies and consulates overseasInitial trainingAchievements of Our Human Resource Development InitiativesBy making effective use of e-learning to expand our education and training environment, we have been able to provide even more employees with the education they need to enhance their capabilities, at any time and regardless of where they are located, despite the impact of the COVID-19 pandemic. In addition, by introducing an internal job-posting system, not only for security roles but also for other businesses such as long-term care provision and facility management, we have been striving to identify and cultivate human talent that can play key roles in our businesses. Furthermore, continuing on from our efforts in the fiscal year ended March 31, 2020, we have been aiming to expand the range of correspondence education courses available for employees to take, and we have provided employees with details of 80 such courses for which Education and Training Subsidies are available under the Ministry of Health, Labour and Welfare’s Education and Training Subsidy System.Training and Education Hours per Employee 15.9 hours on averageNumber of Training Classes Planned and Offered by the Head Office111 per yearCorrespondence Education323 courses available(Up 33 courses YOY)Number of Employees Taking e-learning CoursesUp 1,711 YOYAdditionally, with the aim of getting more employees into the habit of reading, we have implemented a program whereby Company officers recommend books which they believe it would be beneficial for employees to read, with an annual total of 585 books being recommended. The ALSOK LIBRARY, our in-house library, has a collection of 3,394 books, which employees are free to borrow.Change in the Number of Employees Taking e-learning Courses4,1722,4611,9624,0003,0002,0001,000020182019202031Diversity● At our overseas business locations, we respect local employees’ religious beliefs and practices, and provide them with the time and facilities they need to pray. We also work to deepen mutual understanding by having Japanese employees on assignment to overseas locations participate actively in local religious ceremonies, etc.● Some ALSOK Group companies already have transgender people working there as regular employees. We respect individuals’ gender self-identification, promote awareness among our employees to create a transgender-friendly working environment, and are putting in place systems to support transgender employees in the workplace.● Besides making “ALSOK Assistance” first aid skills training compulsory for employees performing Electronic Security Services or Stationed ALSOK website. Security Services roles, we are also striving to enhance employees’ understanding of diversity by providing training to help employees become more accepting of difference (barrier-free mindset).We have adopted text-to-speech software to make it easier for senior citizens, people with disabilities, etc., to access content on the Work-Style Reform and Work–Life BalanceIn order to create a working environment that enables employees to continue working while undertaking childcare responsibilities, ALSOK has put in place various systems for employees with childcare responsibilities that go beyond the mandatory requirements stipulated by law.Comments from Employees Who Have Made Use of These Systems● After our child was born, it seemed as though there were problems that had to be overcome almost every day. I was glad to be able to do the housework for my wife, because she experienced some health problems after giving birth. With the number of female employees having increased in the past few years, and with male employees tending to participate more actively in childcare, we are adjusting and expanding the relevant ● When our second child was born, I took childcare leave to look after the older child. It has been great being able to spend so much time together with our older work-related systems.(Non-consolidated)Ratio of Employees Returning to Work after Taking Childcare LeaveMale100% Female 97.6%“Eruboshi” certification mark(awarded to companies that actively promote the advancement of women in the workplace)”Kurumin Mark” (awarded to firms that are judged to be taking proactive measures to promote family-friendlyworkplaces)child.● I feel very grateful for the fact that, although we don’t have many people in our team, when I said that I wanted to take childcare leave, my supervisor and my colleagues didn’t get annoyed about it, and were willing to adjust their work responsibilities to cover for me.● I was feeling quite embarrassed, but when I started back at work I was welcomed back in a very friendly way, and I have been able to get back to work cheerfully and with peace of mind.Average Overtime Hours Worked (Non-consolidated)Down 1.2 hours YOYHealth Management Promotion ActivitiesIn 2018, we established a Platinum Holiday System that enables all employees to take long vacations of nine consecutive days or more, and in the fiscal year ended March 31, 2021 we introduced a new Pearl Holiday System whereby employees can book vacation time in advance on a quarterly basis, thereby helping to create an environment in which it is easier to take one’s holiday entitlement. We provide an employee welfare program through which employees can enjoy discounts on the use of sports facilities, hotels, etc., and have put in place an insurance system to support employees in the event that they are forced to take a long period off work. We have established the ALSOK Support Line as a contact window for mental health consultations, and collaborate with the Health Insurance Union on the holding of health-related events. Through measures such as these, we provide support to help employees and their family members enjoy healthy, fulfilling lives.ALSOK has been selected as a Certified Health & Productivity Management Outstanding Organization for five consecutive years since 2017.Percentage of Employees Indicated as Having High Stress Levels in Stress Checks (Non-consolidated)Down 1.9 % YOYOverview and Visionof diversity.Human Resource Development and Empowerment InitiativesALSOK is constantly working to improve the workplace environment to enable human resources, which are the base of sustainable growth for the Company, to fully exercise their talents through the enhancement of training systems, active support for career development, and the promotion DiversityPolicy Regarding Development of Human ResourcesTo invigorate the ALSOK Group as an organization and to promote the enhancement of employees’ capabilities, we encourage employees to obtain various types of official certification, and we also make an effort to foster personnel exchanges with central government agencies and other business enterprises, and between companies within the Group. These initiatives are based on a fundamental approach which recognizes that human talent is the most important foundation for all corporate activities. We aim to cultivate human talent that embodies our management philosophy, and we are working to expand our education and training systems. By supporting diverse work styles for diverse human talent, we are aiming to cultivate talent that can play a leading role not only in the security business but also in the facility management and long-term care sectors. To this end, we put in place the systems and environments needed for individual operatives to maximize their capabilities, and we are intensifying the process of work-style reform at ALSOK while strengthening employee engagement.Initiatives● Introduction of a “job matching system” through which employees can apply for a desired position● Cultivating managerial talent by assigning employees to undertake ● Holding one-on-one interviews with new employees who are recent ● Adoption of role-specific on-the-job training (OJT) sheets, so that every aspect of the work, and the levels that need to be achieved, MBA programsgraduatescan be visualized● Dispatching large numbers of employees to provide security services at Japanese embassies and consulates overseasInitial trainingAchievements of Our Human Resource Development InitiativesBy making effective use of e-learning to expand our education and training environment, we have been able to provide even more employees with the education they need to enhance their capabilities, at any time and regardless of where they are located, despite the impact of the COVID-19 pandemic. In addition, by introducing an internal job-posting system, not only for security roles but also for other businesses such as long-term care provision and facility management, we have been striving to identify and cultivate human talent that can play key roles in our businesses. Furthermore, continuing on from our efforts in the fiscal year ended March 31, 2020, we have been aiming to expand the range of correspondence education courses available for employees to take, and we have provided employees with details of 80 such courses for which Education and Training Subsidies are available under the Ministry of Health, Labour and Welfare’s Education and Training Subsidy System.Training and Education Hours per Employee 15.9 hours on averageNumber of Training Classes Planned and Offered by the Head Office111 per yearCorrespondence EducationNumber of Employees Taking 323 courses available(Up 33 courses YOY)e-learning CoursesUp 1,711 YOYAdditionally, with the aim of getting more employees into the habit of reading, we have implemented a program whereby Company officers recommend books which they believe it would be beneficial for employees to read, with an annual total of 585 books being recommended. The ALSOK LIBRARY, our in-house library, has a collection of 3,394 books, which employees are free to borrow.Change in the Number of Employees Taking e-learning Courses4,1722,4611,9624,0003,0002,0001,0000201820192020● At our overseas business locations, we respect local employees’ religious beliefs and practices, and provide them with the time and facilities they need to pray. We also work to deepen mutual understanding by having Japanese employees on assignment to overseas locations participate actively in local religious ceremonies, etc.● Some ALSOK Group companies already have transgender people working there as regular employees. We respect individuals’ gender self-identification, promote awareness among our employees to create a transgender-friendly working environment, and are putting in place systems to support transgender employees in the workplace.● Besides making “ALSOK Assistance” first aid skills training compulsory for employees performing Electronic Security Services or Stationed Security Services roles, we are also striving to enhance employees’ understanding of diversity by providing training to help employees become more accepting of difference (barrier-free mindset).We have adopted text-to-speech software to make it easier for senior citizens, people with disabilities, etc., to access content on the ALSOK website. Work-Style Reform and Work–Life BalanceIn order to create a working environment that enables employees to continue working while undertaking childcare responsibilities, ALSOK has put in place various systems for employees with childcare responsibilities that go beyond the mandatory requirements stipulated by law. With the number of female employees having increased in the past few years, and with male employees tending to participate more actively in childcare, we are adjusting and expanding the relevant work-related systems.Ratio of Employees Returning to Work after Taking Childcare Leave(Non-consolidated)Male100% Female 97.6%“Eruboshi” certification mark(awarded to companies that actively promote the advancement of women in the workplace)”Kurumin Mark” (awarded to firms that are judged to be taking proactive measures to promote family-friendlyworkplaces)Comments from Employees Who Have Made Use of These Systems● After our child was born, it seemed as though there were problems that had to be overcome almost every day. I was glad to be able to do the housework for my wife, because she experienced some health problems after giving birth.● When our second child was born, I took childcare leave to look after the older child. It has been great being able to spend so much time together with our older child.● I feel very grateful for the fact that, although we don’t have many people in our team, when I said that I wanted to take childcare leave, my supervisor and my colleagues didn’t get annoyed about it, and were willing to adjust their work responsibilities to cover for me.● I was feeling quite embarrassed, but when I started back at work I was welcomed back in a very friendly way, and I have been able to get back to work cheerfully and with peace of mind.Average Overtime Hours Worked (Non-consolidated)Down 1.2 hours YOYHealth Management Promotion ActivitiesIn 2018, we established a Platinum Holiday System that enables all employees to take long vacations of nine consecutive days or more, and in the fiscal year ended March 31, 2021 we introduced a new Pearl Holiday System whereby employees can book vacation time in advance on a quarterly basis, thereby helping to create an environment in which it is easier to take one’s holiday entitlement. We provide an employee welfare program through which employees can enjoy discounts on the use of sports facilities, hotels, etc., and have put in place an insurance system to support employees in the event that they are forced to take a long period off work. We have established the ALSOK Support Line as a contact window for mental health consultations, and collaborate with the Health Insurance Union on the holding of health-related events. Through measures such as these, we provide support to help employees and their family members enjoy healthy, fulfilling lives.ALSOK has been selected as a Certified Health & Productivity Management Outstanding Organization for five consecutive years since 2017.Percentage of Employees Indicated as Having High Stress Levels in Stress Checks (Non-consolidated)Down 1.9 % YOY32ALSOK REPORT 2021Sustainability and ESGTo Realize a Sustainable SocietyThe United Nations’ Sustainable Development Goals (SDGs) vision of a sustainable global society in which we “Leave No One Behind” perfectly matches the ALSOK Group’s management philosophy of doing our utmost to ensure the safety and security of our customers and of society as a whole, in line with ALSOK’s fundamental ethos of “arigato no kokoro” (a feeling of gratefulness and gratitude) and “bushi no seishin” (a samurai spirit), which we have held to ever since ALSOK was first founded. As a company responsible for a critical component of social infrastructure, the ALSOK Group helps to ensure the safety and security of everyone living in society through a network that is the largest of its kind in Japan. By further expanding the strengths that the ALSOK Group has built up over the years and its sustainability initiatives, and by providing various safety- and security-related services based on its founding spirit, we aim to contribute toward the realization of the SDGs and the achievement of a sustainable society.SDGs-related initiativesAddressing society’s problemsthrough all of ALSOK’s businessesContributing to society’s safetyand securityThe spirit that underpinned ALSOK’s founding:“arigato no kokoro” and “bushi no seishin” ALSOK’s sustainable growthContributingtoward therealizationof the SDGsliytecos ebanatsus a gnziiilaeR33The SDGs That ALSOK Is Contributing TowardSectorSocial IssuesMain InitiativesVisionEEnvironmentalConsideration for the global environmentP.37–38change● Safeguarding biodiversity● Intensification of climate ● Reducing energy usage and CO2 emissions● Responding to bird and animal pests● Effective utilization of ● Promoting the “3Rs” resources(Reduce, Reuse, Recycle)Helping to resolve climate change-related problems, and contributing toward safeguarding the global environmentProviding products and services that help resolve social issuesP.25–26● Crime, terrorism, etc.● Aging social infrastructure● Shrinking labor force, and shortage of medical professionals and care workers● Integrating AI and the IoT with security● Monitoring services● Watching over and ALSOK long-term care● Cultivating diverse talentenvironment for employee Human resources development and empowerment initiativesP.31–32● Respect for diversity and human rights● Work–life balanceCommunity contribution activitiesP.39–40● The need to control crime● Loss of educational opportunities● The need to provide support for recoveryQuality improvement initiativesP.29–30● Enhancing service quality● Risk preparedness● Worsening labor environment and occupational accidents● Occupational safety ● Improving the education/training● Diversity promotion● Strengthening health management initiatives● Holding of various types of crime prevention seminars● Sports promotion and activities to support the next generation● Disaster relief and volunteering activities● Enhancing customer satisfaction and employee satisfaction● Improving the BCP frameworkmeasures● Improving the corporate governance framework● Complying with Japan’s Corporate Governance Code● Implementing effectiveness assessmentCorporate governanceP.41–44● Corruption prevention● Compliance● Strengthening transparencyBecoming a business group that is trusted by its stakeholdersAddressing society’s problems through the realization of safety and security by making effective use of the know-how cultivated in the security sectorSSocialGGovernanceColumnInitiatives Directed at StudentsALSOK provides internships for students on an annual basis, and for the fiscal year ended March 31, 2021 the theme was “Learning About the SDGs, Which Have Become a Focus of Global Attention.” We presented concrete examples of the SDGs that ALSOK is seeking to address, and held workshops to discuss what ALSOK can do to address SDG goals that Internship activityare of particular concern to students. Around 95% of the participating students expressed satisfaction with this initiative. Rather than just introducing the measures being implemented by ALSOK, the initiative also provided the participating ALSOK personnel with CSR-related responsibilities with exposure to the students’ flexible thinking and new ideas, and they too found it quite interesting.Sustainability and ESGTo Realize a Sustainable SocietyThe United Nations’ Sustainable Development Goals (SDGs) vision of a sustainable global society in which we “Leave No One Behind” perfectly matches the ALSOK Group’s management philosophy of doing our utmost to ensure the safety and security of our customers and of society as a whole, in line with ALSOK’s fundamental ethos of “arigato no kokoro” (a feeling of gratefulness and gratitude) and “bushi no seishin” (a samurai spirit), which we have held to ever since ALSOK was first founded. As a company responsible for a critical component of social infrastructure, the ALSOK Group helps to ensure the safety and security of everyone living in society through a network that is the largest of its kind in Japan. By further expanding the strengths that the ALSOK Group has built up over the years and its sustainability initiatives, and by providing various safety- and security-related services based on its founding spirit, we aim to contribute toward the realization of the SDGs and the achievement of a sustainable society.SDGs-related initiativesAddressing society’s problemsthrough all of ALSOK’s businessesContributing to society’s safetyand securityThe spirit that underpinned ALSOK’s founding:“arigato no kokoro” and “bushi no seishin” ALSOK’s sustainable growthContributingtoward therealizationof the SDGsyteicos elbaniatsus a gnizilaeRThe SDGs That ALSOK Is Contributing TowardSectorSocial IssuesMain InitiativesVisionEEnvironmentalConsideration for the global environmentP.37–38change● Safeguarding biodiversity● Intensification of climate ● Reducing energy usage and CO2 emissions● Responding to bird and animal pests● Effective utilization of ● Promoting the “3Rs” resources(Reduce, Reuse, Recycle)Helping to resolve climate change-related problems, and contributing toward safe